We value your opinions on our service and regret that you have been disappointed.
Our aim is to address the issues that have led to your dissatisfaction and put things right.
We prefer to deal with issues within the practice and the first point of contact is the reception staff or your own dentist. If they are unable to resolve the matter they will refer on to me. I will review the issue and suggest a resolution.
It is helpful but not essential if you can provide a written note stating the problem and the sequence of events. I will review all the circumstances and will be happy to speak with you either on the phone or personally. I, or my assistant, will acknowledge your complaint in writing within 3 days of receipt and attempt to resolve the matter as quickly as possible.
If you are still dissatisfied you may take your complaint to the Parliamentary and Health Services Ombudsman.
It is your right to take your complaint directly to the NHS authorities if the treatment was provided on the NHS or the General Dental Council if the treatment was provided privately.
Umar Sharif 0161 437 2382
- NHS England, PO Box 16738, Redditch B97 9PT (email: firstname.lastname@example.org) or the Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank London SW1P 4QP (tel: 0345 015 4033 or www.ombudsman.org.uk for complaints about NHS treatment).
- Dental Complaints Service, Stephenson House, 2 Cherry Orchard Road, Croydon CR0 6BA (Telephone: 08456 120 540) for complaints about private treatment
- The General Dental Council, 37 Wimpole Street, London, W1M 8DQ the dentists’ registration body.
- Care Quality Commission, National Customer Service Centre
Citygate, Gallowgate, Newcastle upon Tyne. NE1 4PA